Visiting Watson’s Barber’s – Getting it Right

By Steve Watson
September 20, 2020

The last thing any of us want is for us to give you a haircut from hell. Read more so we can get it right when you visit us.

The last thing any of us want is to give you a haircut from hell. It’s a horrendous experience to sit for forty minutes or so and watch in the mirror as your envisaged haircut systematically turns into a horror show. With a single stroke of the clipper or scissors you’re locked into something you can’t back out of. Heart rate increases, perspiration leaks from every pore and you dread the end result.

Yet, despite disappointment very few customers express their true feelings there and then and with spritely tone declare, “Spot on”, never to return again. We put a lot of effort into our craft and we’re pleased to see a high number of returning and loyal customers and hundreds of five star reviews – a testament to us getting it right.

The vast majority of our customers have it nailed down and are getting it right. They come knowing exactly exactly what they want, use all the right language, and leave very happy. But occasionally we do come across some customers who have never once stepped foot in a barber’s, don’t know what to expect, aren’t clear what they want, don’t know the language and things can get…quite interesting.

Perhaps this is you, and a visit to the barber’s fills you with fear and dread. It does happen. A whole host of anxieties arise out of not knowing what to do when you arrive; how to tell the barber what you want; will you get what you want; what if you don’t like the haircut; will you have to endure empty headed small talk; what if, what if, what if…?

We want our customers to feel relaxed and enjoy their time in the shop as well as leave with a great haircut. We have a unique vibe and many of our regular customers refer to their time in the shop as an experience. We love what we do and that passion is expressed in our work, in our our conversation and in our own individual character.

As part of our service we make every effort to deliver the haircut you want by providing a thorough consultation. Even if you don’t have the foggiest idea we will make suggestions based on your head shape, growth pattern, hair type, how it was cut previously etc.

So, here are a few pointers to ensure everything runs smoothly and we all get it right:

Book the Correct Service

We offer a range of services, each with an allotted amount of time. Picking the right service gives us the correct amount of time to give you what you want. If you book a standard haircut but want a skin fade a compromise has to be made somewhere. Either we’re not able to produce the cut to the standard we aspire to, or you leave with a different haircut to what you wanted. If you’re unsure of which service to choose give us a call or drop us a message.

If you’re booking more than one service, e.g. haircut and beard, select from the multi-service options. Choosing from the multi-services makes booking more straight forward and ensures your services follow on without being separated, or split between multiple barbers.

All appointments are made with us through the Booksy app. When making an appointment you will be required to enter your card payment details prior to confirming your appointment. Your card details are required to confirm your appointment and protect us against no-shows are late cancellations. Cancelling within 24 hours of your appointment is regarded as a late cancellation. However, if you cancel your appointment and your slot is taken by another the cancellation fee is waived.

Due to the Coronavirus, we’re not taking appointments over the phone because 1) we’re required to keep a record of everyone visiting the shop, held for 21 days, 2) there’s a requirement to complete a COVID-19 disclaimer, and 3) Booksy satisfies all General Data Protection Regulation (GDPR) requirements.

Arrive on Time

We run to a tight schedule and every client who turns up late causes a knock-on effect for the rest of the day and we struggle to make up time. We want to give you the best haircut we can, which means we need the allotted amount of time for your chosen service(s).

Arrive with Clean Hair

It’s no fun cutting hair shining with grease or caked in product, and you’re not going to get the best cut if it is. If you’re pressed for time and coming to us straight from work we’ll shampoo you’re hair if necessary. But if your circumstances allow, it helps us enormously by arriving with clean hair – no styling, no product, no bed head, not greasy. By “clean” we mean shampooed. We’ve had clients arrive with wet hair claiming to have washed it but in reality they’ve just wet it and expect us to work with wet and greasy hair.

Tell us What You Want

It helps to have a photograph of the style you’re wanting. Failing that, think about whether you want the sides cut short with clippers or left longer and cut with scissors. If clippered, do you want a softer look or do you want to see skin? Do you want to wear your hair forward, to the side, swept back, with a side part etc?

Tell us what you like about your hair and what you don’t like; what you liked about the previous cut and what you didn’t like. The more you tell us the more likely you are of leaving with the look you want. If you really have no idea, we’ll help you out.

Relax Until We Call You Over

Many barbershops want to get as many customers through the chair as they can and give little consideration to their customers sitting in someone else’s hair. We strive to provide you with a much more professional service, and clean tools and equipment, station, chair and floor before you sit down.

When you come to the chair avoid standing on the foot plate. Standing on the foot plate will cause the chair to tip or swivel, introducing a health and safety risk, and will cause damage to the hydraulic actuator.

Sit Straight, Facing Forward

How you sit in the chair affects how we cut your hair. Sit with your butt into the crease of the chair and with back straight, feet on the foot plate and looking forward.

Our points of reference are the vertical and horizontal planes, so if your head is leaning to the side or pitched forward the verticals won’t be vertical and the horizontals won’t be horizontal.

There are times when we want you to tilt your head and we’ll indicate when and how by moving it for you. Some customers treat this as a battle of wills and fail to cooperate. Relax and go with the flow. It’s as important to us as it is the customer to give you the best haircut we can. Fighting us hinders that goal.

Please refrain from using your phone during your cut, unless it’s urgent. Nothing compromises good posture more than hunching over a phone.

Be Honest About the Finished Results

We want you to come back so it’s important to us that you’re happy with your cut. Be honest about things so we can make necessary changes.

Payment

We accept cash, card and contactless payment. Payment is made in the salon.

Leaving us a Review

Reviews are an important aspect of any business. They inform potential clients of what to expect and they also feed back to us how we’re performing. Although single syllable reviews are welcome reviews that comment on the shop vibe as well as the cut are particularly helpful to us.

Photos by Kurtis Hoyle – http://www.kurtishoylephotography.co.uk

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Steve Watson
Author and founder of Watson's barber's
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